WHAT ARE THE DELIVERY OPTIONS?
Delivery options may vary depending on the delivery address, the time of your purchase and the availability of the items. When you complete your purchase, we will show you the available shipping methods and costs.

Typically rural delivery and delivery to North Island may incur additional delivery cost.


HOW LONG WILL DELIVERY OF MY ORDER TAKE?
The delivery time for orders ranges from 1 to 7 business days from the order confirmation, however, it may vary depending on the specific circumstances of each order.
Delivery options may vary depending on the availability of the chosen products, the destination and the type of delivery chosen at the time of purchase.

Deliveries are made on business days only, so they may take a little longer than usual on local holidays. Similarly, deliveries may take longer during promotional periods.
Transport times may vary due to unexpected incidents affecting the courier or difficulties in delivering the merchandise

CAN I CHANGE MY SHIPPING DETAILS AFTER THE PURCHASE HAS BEEN MADE?
To avoid confusion and delayed delivery of your order, we recommend making any changes to your details before completing the purchase of your products.
To make a change, you can contact us by clicking here or calling us on +64 21 446 212

WHAT TO DO IF MY ORDER HASN’T ARRIVED?
If the delivery date indicated in your confirmation email has passed and your order hasn’t arrived, check the status of your order here.
If the status of your order appears as:

• Cancelled: Your order has been cancelled. You will receive an email informing you of the reason.
• Sent: Your order has left our warehouse and is on the way. Check with the courier company.
• Delivered: Your order has been received. If you haven’t received the package, please contact us by clicking here or calling us on +64 21 446 212

WHAT HAPPENS IF MY ORDER CAN’T BE DELIVERED?
From your profile, you can track your package at all times, so you can check where it is and any issues that may have occurred when attempting delivery.
If you have received a delivery attempt notification, you can contact the courier company to request a new delivery. (Remember it is important to keep the delivery note that is posted in your letterbox).
If you have followed the instructions in the previous section and haven’t received a response, you can contact us by clicking here or calling us on +64 21 446 212

HOW WILL MY PACKAGE BE SENT?
We pack your purchases in cardboard boxes and/or water-resistant envelopes to keep your official Christchurch United FC items in the best condition during shipping.

WHAT HAPPENS IF I’M OUT WHEN MY PACKAGE ARRIVES?
The company responsible for delivery will follow their standard process for that case. Please contact them indicating the date, time and most convenient place for them to make the delivery.
If they receive no reply from the recipient after leaving a message or a card, the delivery company will typically make another attempt to deliver the order.

TO WHICH COUNTRIES DO YOU DELIVER CHRISTCHURCH UNITED PRODUCTS?
Currently we deliver New Zealand wide.

If you want to purchase from another country, please contact us by clicking here or calling us on +64 21 446 212, so that we get a chance to confirm the postage.